About Avermind

Why I built Avermind

If you run a small business, you know the feeling. The phone rings while you're in the middle of something important. A customer has a question, needs to make a booking, or wants to follow up on an issue. You want to help — but you also need to keep the rest of your business running.

Hiring a dedicated support person isn't always realistic. And even when you do have someone picking up the phone, things slip through the cracks. Details get missed, messages get lost, and the experience your customers get depends entirely on who answers and what kind of day they're having.

I built Avermind to solve that problem.

The mission

Avermind's mission is simple: take the pressure off your support by handling the first line with AI, so your team can give real attention to the things that actually need a human touch.

Not every call needs a person. Questions about opening hours, booking confirmations, order updates, general enquiries — through your knowledge base, the AI agent can answer most questions consistently and professionally, every single time. When it can't, the call is escalated as a support ticket with all the details already captured. No bad days, no forgotten details, no putting customers on hold.

The calls that do need a person? They get properly logged with all the relevant information already gathered, so when a human does step in, they have everything they need.

What makes it different

• Affordable for small businesses. You shouldn't need an enterprise budget to give your customers a great experience. Avermind is built to be accessible for businesses that can't justify the cost of full-time support staff.
• Professional, friendly, and predictable. Every caller gets the same quality of service. No human antics — just a consistent, reliable first impression for your business.
• Nothing falls through the cracks. The AI agent gathers all the relevant information from every call. No forgotten follow-ups, no missing details, no "sorry, I didn't catch your number."
• Built for hospitality and service businesses. Whether it's taking bookings, handling order enquiries, or managing support requests, Avermind is designed for the kinds of calls small businesses deal with every day.

Who it's for

Avermind is built for small businesses — cafes, restaurants, trades, professional services, and anyone else who needs their phone answered but can't always be there to pick it up. If you've ever missed a call from a customer and wished you hadn't, Avermind is for you.

About the founder

Hi, I'm Mattijs. I'm a solo founder and developer based in Australia. I built Avermind because I believe small businesses deserve the same quality of customer support that big companies have — without the big company price tag.

If you have any questions or just want to chat about how Avermind could work for your business, feel free to reach out at support@avermind.ai.